Shipping Terms and Conditions

Effective Date: February 13, 2025

Welcome to Lovelace Global Connect, your trusted partner in express shipping solutions. Please review our shipping policies below to ensure a smooth experience.

1. Shipping Charges

Shipping fees are determined based on the package’s weight, dimensions, and destination. As an express courier service, rates may be higher than standard shipping options. Additional fees apply for:

Expedited deliveries
Special handling for fragile or oversized items
Storage fees for unclaimed packages beyond the allowed timeframe

Customers will receive a shipping cost estimate before finalizing their order.

2. Delivery Times

We provide three deliveries per week for packages. However, delays may occur due to:

Customs processing
Weather conditions or natural disasters
Incorrect shipping details provided by the customer

We will notify customers of any expected delays.

3. Customs and Import Duties

Packages valued at over 100 Jamaican Dollars will attract a customs fee, which the customer is responsible for paying. Lovelace Global Connect is not liable for customs-related delays or additional duties imposed by the authorities.

4. Tracking and Notifications

Customers will receive a tracking number via email or WhatsApp once their package arrives at the warehouse in Miami. Notifications will include:

Package arrival at our Florida warehouse
Package status updates in transit
Delivery confirmation

Upon receiving an arrival notification, customers must upload a “Pre-Alert”. All sections should be completed for a package to be processed and delivered on a timely basis. Failure to do this could result in delayed delivery or estimated costs being assigned to the package (Which could be at a greater value). Lovelace Global Connect will not be held responsible for this.

5. Liability for Loss or Damage

We take every precaution to ensure the safe handling of shipments. However, Lovelace Global Connect is not responsible for:

Packages lost due to incorrect customer-provided information.
Unclaimed packages beyond two weeks (which will be forfeited)

6. Prohibited Items

Customers must ensure that their packages do not contain banned or prohibited items, including:

Illegal substances
Hazardous materials (flammable, toxic, or explosive items)
Restricted electronics (such as lithium batteries not properly packaged)

Lovelace Global Connect is not liable for confiscated packages due to prohibited contents.

7. Return and Refund Policy

Returns and refunds are handled under the following conditions:

Shipping fees are non-refundable.
Storage fees will apply for unclaimed packages beyond two days.

8. Customer Responsibilities

To ensure smooth delivery, customers must:

Enter their unique code in the second line of their shipping address for proper processing. Example LGC0001 Air
N.B. Please check the shipping address section of your customer profile.
Customers should specify if it is “Air” or “Sea” freight when adding shipping addresses to their purchases. Example LGC001 Air
Note that sea freight is not express and is mainly used for large items e'.g. furniture etc.
Track their shipments regularly and be available for pickup on time.
Packages are delivered/picked up at the square in Clarks Town, Duncans, or Falmouth at an agreed time on delivery day. delivery outside of the designated area can be arranged and will attract an additional fee.

9. Payment

Customers can pay via bank transfer (information provided via WhatsApp). Cash on delivery is also an option.

10. Customer Support

For assistance, customers can contact us via:

Email: [email protected]
WhatsApp: 1876-999-6410
Office Hours: Mondays - Fridays: 9 AM - 5 PM. Saturdays: 10 AM - 4 PM

We are committed to providing top-tier express shipping solutions while ensuring customer satisfaction.